AssistRing introduces ARIS, a four-product AI suite built in-house, led by Sage, an evaluator that scores 100% of customer calls against an industry norm of 2%. Most BPOs guess quality by sampling ...

From AI-powered customer service and a bespoke transport management system to a waiting list of drivers, Browns Distribution is using better data to sharpen its operation and support continued growth ...

Brinks Home confirmed unauthorized access to its IT systems, and the ShinyHunters group claims it stole 4.9 million Salesforce records from it.

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Looking for the best time and attendance software? Explore X top options with comprehensive features, pricing details, and ...

The platform says users 13 and older instead mostly use party voice chat. The platform says users 13 and older instead mostly use party voice chat. is a senior reporter covering technology, gaming, ...