AssistRing introduces ARIS, a four-product AI suite built in-house, led by Sage, an evaluator that scores 100% of customer calls against an industry norm of 2%. Most BPOs guess quality by sampling ...

Monday Service is an AI-first help desk solution that can service external customers, internal employees with IT issues, and ...

Brinks Home confirmed unauthorized access to its IT systems, and the ShinyHunters group claims it stole 4.9 million Salesforce records from it.

Partnership helps franchise brands create more personal customer journeys that drive conversions, repeat business, ...

Hyundai Motor Group is rapidly integrating artificial intelligence across its offices, factory floor and customer service operations, aiming to become one of So ...

From AI-powered customer service and a bespoke transport management system to a waiting list of drivers, Browns Distribution is using better data to sharpen its operation and support continued growth ...

The next phase of enterprise CX may depend less on replacing human agents than on giving people and AI the same view of the customer.

Using the Caesars Casino promo code USAPLAYLAUNCH during registration gives you the ability to redeem a generous welcome bonus package. You get $10 for signing up, your first deposit will be matched ...

Technology analyst firm SelectHub today announced the launch of DataGrout, its specialized AI research lab introducing an LLM inference optimization platform and AI governance solution for enterprises ...

At VB Transform 2026, Kel Vanee, MVP of machine learning engineering at Capital One, spoke with Sam Witteveen, Senior Technology Contributor at VentureBeat, about how the bank built a scalable ...

The market for HR and payroll software in Nigeria has therefore become a broader discussion about how much work one platform can remove from finance, human resources and management teams. Nigeria ...