AI is changing CX teams less by eliminating roles outright than by redistributing customer work. AI systems can classify ...

Candidates size up your organization as customers first — long before HR enters the picture. CX leaders should be paying ...

AI thought leadership exploded faster than successful AI deployments. Here's how to tell practitioners from theorists.

The new plugin lets users create and edit surveys, analyze responses, and surface insights from feedback data, all without leaving ChatGPT SAN MATEO, Calif., August 12, 2026 – SurveyMonkey, the ...

The next phase of Albertsons' AI strategy plays out in inventory systems and quality control, not the shopping interface.

LOS ANGELES, Aug. 12, 2026 (GLOBE NEWSWIRE) -- Artificial intelligence agents are quickly moving from experimentation to everyday business operations. Liferay, a leading provider of Digital Experience ...

New enterprise technology research ties measurable AI returns directly to how open and modular a company's systems are.

Labs by Demandbase data shows generative AI is emerging as one of the fastest-growing sources of B2B referrals — raising the stakes for companies to control their message across a diversified media ...

Gen Z trusts employee content over sponsored posts. Starbucks just built the first program to pay baristas directly for making it.

Custom AI Agents Now Qualify Callers, Route Leads, and Brief Teams Before Every Transfer, Giving Businesses Time Back and Customers a Better Experience ATLANTA, Aug. 12, 2026 /PRNewswire/ -- CallRail, ...

The latest agent joins ChurnZero's suite of digital teammates that help customer teams make better decisions and grow customer revenueWASHINGTON, Aug. 12, 2026 /PRNewswire/ -- ChurnZero, the AI ...

The organizations generating the greatest value from AI aren't deploying more tools. They're building the governance ...