Tool count used to be the consolidation scorecard. In 2026, it's data gravity — and it's dragging CDP vendors toward a reckoning. A marketing team's data stack works a lot like a building's plumbing.

The integration will accelerate the automation of AI agents with seamless data syncing and governance for Regal and Five9 enterprise users Regal's expertise in AI voice for regulated industries and ...

AI is changing CX teams less by eliminating roles outright than by redistributing customer work. AI systems can classify ...

Candidates size up your organization as customers first — long before HR enters the picture. CX leaders should be paying ...

AI thought leadership exploded faster than successful AI deployments. Here's how to tell practitioners from theorists.

The next phase of Albertsons' AI strategy plays out in inventory systems and quality control, not the shopping interface.

New report reveals enterprises are rapidly embracing AI agents while governance, training and measurement struggle to keep pace LOS ANGELES, Aug. 12, 2026 (GLOBE NEWSWIRE) -- Artificial intelligence ...

The new plugin lets users create and edit surveys, analyze responses, and surface insights from feedback data, all without leaving ChatGPT SAN MATEO, Calif., August 12, 2026 – SurveyMonkey, the ...

Survey finds 43% bought a product recommended by an AI chatbot in the past 3 months. Creator trust and reviews remain key to converting AI visibility into holiday purchases.

Custom AI Agents Now Qualify Callers, Route Leads, and Brief Teams Before Every Transfer, Giving Businesses Time Back and Customers a Better Experience ATLANTA, Aug. 12, 2026 /PRNewswire/ -- CallRail, ...

The latest agent joins ChurnZero's suite of digital teammates that help customer teams make better decisions and grow customer revenueWASHINGTON, Aug. 12, 2026 /PRNewswire/ -- ChurnZero, the AI ...

Labs by Demandbase data shows generative AI is emerging as one of the fastest-growing sources of B2B referrals — raising the stakes for companies to control their message across a diversified media ...