HCLTech and Microsoft expand partnership to transform contact centers with generative AI and cloud-based solutions
As part of the expanded partnership, HCLTech will integrate Nuance's Enterprise Professional Services business into its contact center offerings. This includes the transfer of Nuance's team and ...
Smart glasses’ appeal comes into focus at CES 2025
Smart glasses makers are promising lightweight, stylish frames with limited features that should offer an alternative to ...
Exploring the Opportunities and Risks for Generative AI and Corporate Databases: An Introduction
One area that has not received as much attention as others, however, is the risk involved in business users’ use of gen AI to ...
OpenAI’s AI reasoning model ‘thinks’ in Chinese sometimes and no one really knows why
OpenAI's o1 'reasoning' model sometimes switches to Chinese and other languages as it reasons through problems, and AI ...