Verizon could be onto something important. They are said to be shifting their focus back to improving customer care and customer service. Sowmyanarayan Sampath, CEO of their consumer unit recently ...

Thinking of switching phone providers? Read our Xfinity mobile review. We have pros, cons, plans, cost and more. Plus customer reviews.

Officials with Comcast and Bethlehem Township said the service agreement between company and community calls for Comcast’s workers to make repairs to property within 20 business days.

Unless Xfinity reconsiders its approach—and regulators take a closer look—this storm of customer outrage will only intensify.

Rogers appears to be in the giving mood again, offering select customers free wireless data, according to iPhone in Canada ...

Comcast faces broadband challenges with record losses, while media and parks show resilience.

Workers are leaning on any flexibility they can get as they balance work and life responsibilities. And SEPTA cuts could ...

Cable problem? Installation issues are considered customer service problems, according to the Federal Communications Commission, and should be handled by the company.

As AI takes over first-line customer support and self-service touchpoints, it’s become increasingly important for businesses ...

Richard Childress Racing in the NASCAR Cup Series at Richmond Raceway… In 193 NASCAR Cup Series starts at Richmond Raceway, Richard Childress Racing has scored 10 wins, led by Dale Earnhardt’s five ...