Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

A majority of right-leaning voters support solar power, especially when developed domestically and without Chinese materials, ...

Have you noticed there are fewer staff at some of the large home retail chains? If you haven’t, you, like many, must be ...

Tech stocks are in turmoil, but Apple investors are staying calm.

While tech has experienced turbulence, broader equity markets have shown encouraging signs of diversification. Read more here.

They'll no longer treat customer experience, employee experience, and partner experience as separate disciplines.

Ametros, the industry leader in professional administration and post-settlement medical care coordination, has won a Gold Stevie (R) Award in the "Contact Center of the Year -- Other Service ...

Smart home devices don't usually lose support unexpectedly, unless something drastic happens, such as a company collapsing. Instead, manufacturers typically notify users through email, app alerts, ...

Louisville's Emma Murphy, 13, joined Gabb's Kids Advisory Council, consulting with the tech company on how to design 'kid ...

From the Department of Bizarre Anomalies: Microsoft has suppressed an unexplained anomaly on its network that was routing ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.