Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

A majority of right-leaning voters support solar power, especially when developed domestically and without Chinese materials, ...

Have you noticed there are fewer staff at some of the large home retail chains? If you haven’t, you, like many, must be ...

Tech stocks are in turmoil, but Apple investors are staying calm.

While tech has experienced turbulence, broader equity markets have shown encouraging signs of diversification. Read more here.

They'll no longer treat customer experience, employee experience, and partner experience as separate disciplines.

Ametros, the industry leader in professional administration and post-settlement medical care coordination, has won a Gold Stevie (R) Award in the "Contact Center of the Year -- Other Service ...

Louisville's Emma Murphy, 13, joined Gabb's Kids Advisory Council, consulting with the tech company on how to design 'kid ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

iTech founder says snow, ice create challenges for roof work, vehicle maintenance.

A barista’s stand against a rude regular raises questions about respect and who sets the tone in everyday service encounters.