AssistRing introduces ARIS, a four-product AI suite built in-house, led by Sage, an evaluator that scores 100% of customer calls against an industry norm of 2%. Most BPOs guess quality by sampling ...

From AI-powered customer service and a bespoke transport management system to a waiting list of drivers, Browns Distribution is using better data to sharpen its operation and support continued growth ...

Brinks Home confirmed unauthorized access to its IT systems, and the ShinyHunters group claims it stole 4.9 million Salesforce records from it.

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

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Salesforce is buying AI customer service platform Fin for about $3.6 billion. The acquisition helps accelerate Salesforce's agentic offering in an increasingly competitive environment for autonomous ...

Daniel is Lifehacker's Shopping Editor covering tech deals and reviewing TVs, headphones, speakers, and projectors. He earned his master’s in journalism from Columbia University and has reported for ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Customer service software empowers your support team to quickly resolve customer issues. We've tested the leading options to help you choose the best solution for your small business. I’ve been ...

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Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...