The internet age has reshaped how we process tragedy, exemplified by the evolution of 9/11 jokes from early forums to modern ...

Purveyors of disinformation are targeting Americans with tactics pioneered by the populist authoritarian Rodrigo Duterte.

The Milwaukee Flag is once again at the center of a discussion, and a new alternative design has prompted a slew of ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for ...

Kuipers argues that while the nature of most disaster jokes hasn't changed, the difference is that 9/11 happened to occur ...

On CNN Wednesday morning, Jason Miller, a senior adviser to the campaign, told Kasie Hunt that Trump “has already said that ...

Here's how influencers, monetized accounts and algorithms helped propel false claims about Haitian migrants eating pets in ...

Lighthouse Works is proud to have helped develop the EquiVista app, which promises to make call center jobs more accessible ...

Sharing misinformation and disinformation only amplifies it. Using "myth vs. fact" only helps to spread bad information ...

Bruce Zuchowski's recent Facebook post has left residents feeling threatened and scared. This is unacceptable for a leader ...

A coordinated effort called “National Only Citizens Vote” has been rolled out this week by a coalition of people pushing ...

The GOP nominee has made dubious claims about U.S. oil output, pipelines and Vice President Kamala Harris' plans for fracking ...