One customer interaction can trigger model calls, retrievals, speech processing and tool actions. CX leaders need to know what they're actually paying for. Contact center AI can summarize calls, ...

LOS ANGELES, Aug. 12, 2026 (GLOBE NEWSWIRE) -- Artificial intelligence agents are quickly moving from experimentation to everyday business operations. Liferay, a leading provider of Digital Experience ...

The new plugin lets users create and edit surveys, analyze responses, and surface insights from feedback data, all without leaving ChatGPT SAN MATEO, Calif., August 12, 2026 – SurveyMonkey, the ...

Candidates size up your organization as customers first — long before HR enters the picture. CX leaders should be paying ...

AI thought leadership exploded faster than successful AI deployments. Here's how to tell practitioners from theorists.

The latest agent joins ChurnZero's suite of digital teammates that help customer teams make better decisions and grow customer revenue WASHINGTON, Aug. 12, 2026 /PRNewswire/ -- ChurnZero, the AI ...

Custom AI Agents Now Qualify Callers, Route Leads, and Brief Teams Before Every Transfer, Giving Businesses Time Back and Customers a Better Experience ATLANTA, Aug. 12, 2026 /PRNewswire/ -- CallRail, ...

The next phase of Albertsons' AI strategy plays out in inventory systems and quality control, not the shopping interface.

Labs by Demandbase data shows generative AI is emerging as one of the fastest-growing sources of B2B referrals — raising the stakes for companies to control their message across a diversified media ...

AI is changing CX teams less by eliminating roles outright than by redistributing customer work. AI systems can classify ...

Gen Z trusts employee content over sponsored posts. Starbucks just built the first program to pay baristas directly for making it.

New Forrester data suggests your loyalty program might be sitting on data it never uses — here's what's blocking activation.