New tools let CX teams build AI agents from prompts, measure outcomes and tie pricing to resolved interactions.

Zoom’s virtual background feature is a great way to change the appearance of your virtual meeting space, but default options are limited. Zoom’s virtual backgrounds are one of the features that make ...

Zoom noted several gains associated with its own deployment of ZVA in a related blog post. Deployed on Zoom’s site, ZVA resolved 98% of customer interactions without escalating to a live agent. When ...

New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver more personalized ...