The Microsoft Dynamics 365 Contact Center could stand out as a pivotal advancement set to redefine how businesses interact with their customers. Now widely available, this Contact Center as a Service ...

You can’t buy any new Skype Credit or a Skype Number anymore. You can’t buy any new Skype Credit or a Skype Number anymore. is a senior editor and author of Notepad, who has been covering all things ...

Microsoft has signed five separate agreements with five social-networking leaders via which each will allow its users to share contact data with Microsoft in a more secure way. In a blog post on March ...

Microsoft officials have been talking up plans for a digital contact center offering featuring Teams, Dynamics 365 and Nuance AI for the past several months. Officials re-announced plans for its ...