SAP is still planning to conduct a benchmarking program for its Enterprise Support service, despite words to the contrary from CEO Léo Apotheker last week — sort of. The German ERP (enterprise ...

A practical guide to deciphering political programs: how to distinguish promises, KPIs, deadlines, and costs, with examples ...

SAP’s attempt to convince users that its Enterprise Support service provides enough value to justify a higher price tag may drag on well into 2010. The matter stems from SAP’s decision last year to ...

Trimble PULSE™ and The Service Council™ ran a webinar on how to balance Customer Satisfaction and Operational Efficiency through effective KPI measurement. View the recording now to find out: Top tips ...

SAP’s joint project with user groups to demonstrate the value for money of its Enterprise Support program is still on track, the company said Friday, despite the resignation of the two user group ...