An organization may hear many voices (Customer, Business, Employee, and Process). It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

Traditional ways of gathering feedback — such as surveys, focus groups, and post-interaction questionnaires — have long served as the backbone of Voice of Customer (VoC) programs. These methods have ...

A new generation of customer-service voice bots is here, spurred by advances in artificial intelligence and a flood of cash. Automated voice programs are being upgraded from old-school systems with ...

Artificial intelligence is rapidly reshaping the way businesses interact with customers, with voice technology leading the charge across multiple industries. From retail to finance, AI-powered ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

SAN FRANCISCO--(BUSINESS WIRE)--Deepgram, the leading voice AI platform for enterprise use cases, today announced the general availability (GA) of its Voice Agent API, a single, unified voice-to-voice ...

In today’s competitive home services market, plumbing companies face increasing demands for continuous customer support. Local Marketing Plus SEO has launched an AI Voice Assistant designed ...

thanks to TikTok, millions of people are learning about the customer service voice — basically, the voice you use at work that differs from your “actual” voice. Some users, like news anchor JR Burton, ...

Nikola Mrkšić is the CEO & Co-founder of PolyAI, a leading provider of enterprise-ready voice assistants built for customer support. Generation-Z (those born between 1995 and 2012) has been typecast ...