'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...
TechSpot

Customer service is getting worse, and it may be by design

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...
Forbes

The Shocking Financial Impact Of Bad Customer Service: $3 Trillion

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. $3 trillion is at risk. It’s been seven years since I wrote about how poor customer service ...
Retail TouchPoints

Study: 73% Of Shoppers Spend More In Response To Good Customer Service

Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good customer service encourages them to spend ...