Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

Tech company customers are often like Fight Club—they don’t want to talk about vendor relationships! This presents a problem for those of us who wish to source and use customer names, profiles, and ...

Sinch reports that 74% of AI customer service chatbots are shut down or rolled back post-launch due to failures, affecting brand reputation and support efficiency.

Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is improving ...

Omar El Bahr is the CCO at nandbox, he's on a quest to enable everyone to build a mobile app and improve their SEO. We're progressing toward an era of machines. It's a time in which chatbots are ...

As businesses adopt more tools and platforms, communication also helps ensure that new systems are used clearly and consistently rather than creating additional confusion.

The marketing and communications landscape has transformed dramatically over the past decade. Today’s consumers – whether at home or on the go – are bombarded with messaging across countless channels.

A 2023 Axios HQ survey found 77% of leaders think their communications provide the context employees need to do their jobs well, while only 46% of staff felt the same way. Company growth, new ...

As companies begin reflecting on the past year and planning for the next one, they’re likely setting goals for the new year and the steps they need to take in order to better their company and their ...

NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...

Recall Masters, a leader in automotive recall management and retention solutions, today announced the acquisition of Smart Contact, a Daytona Beach-based call center operation specializing in overflow ...