Some customers will break you, but others know just how to help you put yourself back together. So, what would you do if you were overwhelmed at the register after a customer’s meltdown left you ...

This column should be read by all supermarket cashiers, managers and executives. Somehow, your cashier training and supervision is missing the mark and needs attention. Early in March I published a ...

Whenever you go into a store or restaurant today, the cashier just hands you the change. They don't even bother to count it back to you. Today, counting change is a lost art. The cashier depends on ...