As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...
Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...
At its Collaboration Summit last week, Cisco contact center executives, including VP and GM Vasili Triant, provided a deep dive on the Customer Journey Platform. First, what is Customer Journey ...
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