Not many countries have the capability and luck to have grown as largely as Amazon has. At this point in time, the massive corporation has a revenue of up to $400 billion. In fact, it has the largest ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are many forms of leadership. A customer-focused ...

Be present, and show your team that you’re in it with them. When you see or hear something that’s not right, go and actually take a look at what’s going on. Manage the task, not the person.