Those problems and policies are not unique to Comcast. But with the company seeking to massively expand through a $45 billion merger with Time Warner Cable its customer service failures could ...

Comcast has become the punchline to a never-ending joke about customer service.

As messaging apps become more prevalent for customer service inquiries, companies like Comcast are proactively following up with customers to ensure they've had a remarkable experience.

Does Comcast Pricing Create Its Customer Service Problems? If you're not being an a-hole, you might paying too much for cable.

Comcast, acknowledging problems, acts to reform customer service The Comcast logo on one of the company’s vehicles, in Pittsburgh.

Comcast acknowledged recent service disruptions for customers in a statement released Thursday.

The Action News Troubleshooters have gotten more complaints about Comcast than any other company. Now the cable giant claims to be re-inventing their customer experience - something many say is ...

Comcast is not exactly renowned for its high-quality customer service. It consistently ranks as one of the most-hated, most ineffective companies in the country, in both formal and informal ...

Comcast has pledged to get better, but progress is slow at best and problems keep cropping up. The company has been the center of numerous public relations disasters recently including one where ...

Comcast(CMCSA 0.25%) has become the punchline to a never-ending joke about customer service. Despite the company making what appears to be a sincere effort to clean up its act -- appointing ...